Online Return Merchandise Processing

With Online Return Merchandise Processing, you can manage the repair of your instrument quickly and easily online. In addition, you can also request inspections, modifications, factory calibrations or instrument conversion.

You receive a return merchandise authorization number (RMA No.) as well as the address to where you should send your package. All the important data concerning your instrument and instrument decontamination are automatically sent to Endress+Hauser using the online form.

According to prior agreement we provide same-day repair and dispatch services.

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However, you will have to enter all your customer data each time you return an instrument.

Advantages for you: Advantages for Endress+Hauser
  • Faster repair handling process
  • Online form minimizes data entry errors
  • No time wasted following up additional data
  • Repair advice and pricing
  • Additional instrument information
  • Repair viability check
  • We protect our employees as we receive a duly completed return merchandise authorization (RMA) document along with a Declaration of Decontamination through the online system. The repair order cannot be processed without information on instrument contamination.